I worked as a solicitor in BigLaw firms for my first three years post-qualification, until 1988 when I went in-house. I didn't work in BigLaw again until 2011. To my surprise it all seemed so very familiar. Despite the great advances in technology (lawyers had laptops and smartphones) very little had changed. Why this lack of innovation? Well, this article by Robbie Friedman explains the reasons very insightfully.