In this article, Nathan outlines 5 technology trends that will shape legal operations. One of the key implications here is that technology, if deployed in a pragmatic manner to solve REAL operational challenges, will provide organizational insights that go beyond legal. Finance and business units can leverage the output of data and analytics produced by technology deployed by legal operations to reduce risk, accelerate cycle time, lower cost and even positively impact revenue. Again, the emphasis should be on obtaining insights through pragmatic deployment and use of technology.