This is a great article that outlines exactly what we see in the industry. If you are looking to get a handle on your outside counsel bills, start with updating your billing guidelines, and then make sure you have the tech and the people in place to ensure your outside counsel is complying with your billing guidelines. Elevate can quickly and seamlessly complement your existing eBilling tech to ensure your outside counsel remain compliant. We typically see a 3-5% hard dollar cost savings after implementing bill review.
Going forward, human oversight will likely continue to be working hand-in-hand with e-billing tech.